You can return items to Cedarstone Ltd. for a refund or exchange provided:
- The goods must be in a re-saleable condition to be accepted back by us. They must have all original tags and labels.
- The goods must not have been worn other than to be tried for size and fit.
- The goods must not be worn outside, we do not consider this "reasonable care" of the product if subsequently returned.
- We will not accept back boots or goods that have become dirty, even if subsequently cleaned! We do not consider this "reasonable care" of the product.
- If the goods arrived in a manufacturer's box then please return in the same box. Please do not stick any sellotape or labels to this box.
- Full Terms and Conditions of Sale can be seen here: Terms and Conditions
How to return and item:
- Fill in the returns form sent with your original order.
- Re-pack your order in the original packaging.
- Make sure the labels are still attached to the product.
- Fix our return address label sent with your order to the outside of the package.
- Arrange and pay for the item to be sent back to us. (The cost and responsibility falls to the customer).
- On receipt of the return we will exchange or refund as requested on the returns form.
- Full Terms and Conditions can be seen here: Terms and Conditions.